RealCleaners Product FAQ

What is your return policy?

We accept returns on most unused equipment within 30 days. Please note that because our products ship directly from the manufacturer, certain restocking fees may apply. For a full step-by-step guide and excluded items, please visit our Returns page.

How does shipping work for my order?

All wands and detail tool orders from RealCleaners.com ship straight from the manufacturer. This ensures you get the newest inventory and full factory support. We offer Free Shipping on all wands and detail tools for West Coast orders, while other states enjoy predictable, budget-friendly flat-rate shipping. All other orders ship within one to three days.

Where do you offer free shipping?

We offer Free Shipping on all wands and detail tools to the following states:

• WA, CA, OR, ID, AZ, UT, NV, and NM.

How much is shipping to the Midwest and East Coast?

To keep our gear budget-friendly, we offer flat-rate shipping for all other states:

• Detail Tools: $10.00 – $20.00

• Wands: $20.00 – $50.00

Do you offer technical support for the equipment?

Yes! As an Authorized Distributor for PMF and Westpak, we are here to help. Whether you need help choosing a valve or troubleshooting a wand, you can Contact Us anytime for expert advice.